How to place an order

If you wish to order you have 3 choices: Shopping Cart, Fax, or Post.
To use shopping cart return to the products page.

We are currently only shipping within the UK.

Establishments :

Use Shopping Cart: Your purchase order number can be entered on order form and an invoice sent.
Fax your order to: The Sales and Accounts Department on 0870 661 7920.

Send your order form to:
Positive Identity,
Sales and Accounts Department,
P.O. Box 17709,
London,
SE6 4ZQ.

Establishments Payments:
Payment for establishments are due within 30 days of invoice date, the company does reserve the right to request payment in advance. Please make cheques payable to: Positive Identity.


Private Customers:
Fax your order to: the Sales and Accounts Department on 0870 661 7920.

Email your order to: sales@positive-identity.com

Send your order form to: Positive Identity, Sales and Accounts Department, P.O. Box 17709, London, SE6 4ZQ.

Private Sale Payment:
You can pay by cheque (all cheques must have the cheque guarantee number on the back) or postal order. Please make cheques payable to: Positive Identity. Ensure details are correct.

Faxed and Email Orders:
When payment is sent and has cleared your order will be dispatched.

Please send payment with orders placed by post.


Delivery:
Goods are usually dispatched within 14 days but please allow 21 days for delivery. Please add 20% of order value for postage and packing £10 maximum. Orders over £250 FREE Delivery.


Enquiries & Queries:
Ring: 020 8314 0442

Email: enquiries@positive-identity.com

Write to: Positive Identity, Enquiries and Queries, P.O. Box 17709, London, SE6 4ZQ.

Terms and Conditions:
a) All claims for non-delivery of goods must be made within 10 days of invoice date.

b) Incorrect or damaged goods must be reported to the company within 3 days of receipt of goods for claim to be considered.

c) Please do not send back any goods unless requested to do so by the company.

d) Please note goods contained in online catalogue are offered subject to availability. On occasions goods will be discontinued for reasons beyond our control.

e) Ownership (title) of the goods only passes to purchasers on full payment of the appropriate invoice.

NB- Whilst prices are correct at the time of going on line, we reserve the right to make changes where applicable without further notice. All books/resources are offered subject to availability. Please note that although we have tried to get the colours as close to real life as possible sometimes designs and specifications may not exactly correspond to illustrations or descriptions on screen.


 
Positive Identity
P.O. Box 17709, London, SE6 4ZQ | Tel: 020 8314 0442 | Fax: 0871 661 7920
Email: info@positive-identity.com